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Please contact us by telephone (+81-599-46-0001) when there are changes in the number of reserved guests or changes in plans.
Regarding cancellation of reservation, the following cancellation fee will be charged. Please be forewarned that you may receive a cancellation fee even if you change your reservation details just before the staying day or on that day.
・100% of no-show accommodation fee without contact.
・100% of the room charge for same day cancelation.
・50% of the room charge for day before cancelation.
・30% of the room charge for 2 days - 7 days prior of stay cancelation.
*For cancellation of accommodation, reservation number is required.
*For reservations that have passed the staying day, you cannot change / cancel.
*Reservations received through travel agencies, etc. Will be in accordance with the respective contracts.